What is QuickTime?
QuickTime is a media component designed by Apple to allow users to experience different types of media, from music to video. Files listed as QuickTime will only play in this type of player. Follow the link to download QuickTime – IT’S FREE and total download time is between 1 to 4 minutes. So it just takes a second to install! When installing, it will ask you to put in your QuickTime Pro serial number, just leave blank and continue. Again, this is a FREE player.

What are the Lo-Fi (56k) and Hi-Fi (Broadband) settings?
Web video is designed at different sizes to accommodate users with various connections to the Internet. Lo-Fi (56k) is video designed for users with slower Internet connections speed, usually dial-up connections. The video is usually smaller, the audio is mono and pixelating video is normal. Hi-Fi (Broadband) is video designed for users with faster Internet connections (dsl/cable/T1/T3). The video is usually larger, the audio is stereo and pixelating rarely occurs.

What if I have a fast Internet connection and video pixelating still occurs?
Make sure you chose the Hi-Fi video and not the Lo-Fi. Wait three minutes and try to run the video again (Many times pixelating happens when a number of users are accessing the same file).

When I watch the files, they freeze on one frame.
This occurs frequently on QuickTime files streamed across slower connections. The problem is that your player is playing the file faster than it’s being streamed. Give the file a few seconds to catch up with the player. You can watch the progress at the bottom of the player. Try toggling the play button to the beginning of the video to watch in its entirety.

I have the proper player. I am clicking the proper video file for my player. I am clicking the proper video setting for my connection, and still nothing is happening.
When a large number of viewers are trying to access the footage at once, the video will freeze. This most likely occurs when an email is just sent out featuring video. The solution is to wait a few minutes and try to watch the footage at a slower traffic time. Make sure you are not trying to access the footage from behind a proxy or firewall. If you are, your ISP or Network Administrator will need to change your settings to enable streaming media. If still nothing happens, email us your problem at questions@eyekissfilms.com.